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Orders & Shipping
How can I track my order?
Log into your account and visit the "Orders" page to view order status and tracking information. You'll receive tracking updates via email once your order ships.
What are the shipping timeframes?
Standard delivery takes 3-7 business days depending on your location. Expedited shipping options may be available for additional charges. Delivery estimates are provided during checkout.
Do you ship internationally?
Currently, we ship throughout India. International shipping is not available at this time. Check back soon for updates on international expansion.
How much does shipping cost?
Shipping costs vary based on location and order weight. You'll see the calculated shipping cost during checkout before completing your purchase.
What if my order doesn't arrive?
Please contact us within 7 days of the estimated delivery date. We'll investigate with the courier and help resolve the issue. Provide your order number and tracking information.
Can I modify or cancel an order?
You can cancel orders before they ship. Once shipped, you'll need to initiate a return. Contact our support team immediately if you need to cancel an order.
Payment & Checkout
What payment methods do you accept?
We accept credit cards, debit cards, digital wallets (Google Pay, Apple Pay, PayTM), UPI transfers, and other secure payment methods through Razorpay.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect card details, expired card, or security restrictions. Verify your payment information and try again. Contact your bank if issues persist.
Is my payment information secure?
Yes! We use SSL encryption and work with secure payment gateways (Razorpay) to protect your financial information. We never store full credit card details.
Can I save multiple payment methods?
Yes, you can save multiple payment methods in your account for faster checkout. You can manage saved payment methods in your account settings.
Do you offer EMI or installment payments?
Installment options may be available depending on your payment method and order value. Check during checkout to see available options.
Returns & Refunds
What is your return policy?
Items can be returned within 7 days of delivery if unused and in original packaging. Read our full Return Policy for complete details.
How do I initiate a return?
Email us at with your order number and reason for return. We'll provide a return label and further instructions within 24-48 hours.
How long does refund processing take?
After we receive and inspect your return, refunds are processed within 5-7 business days. The refund may take an additional 5-10 days to appear in your account.
What about returns for live stock?
Dead-on-Arrival (DOA) claims must be reported within 24 hours with photographic evidence. We'll provide replacement or store credit for confirmed DOA claims.
Live Stock Care Guide
How should I acclimate new fish?
Never add fish directly to your tank. Float the bag for 15-20 minutes, then slowly mix tank water into the bag over 30 minutes. This temperature and chemistry acclimation prevents shock. Use a net to transfer fish.
What water parameters do aquatic animals need?
Most freshwater fish prefer: pH 6.5-7.5, temperature 75-80°F, ammonia 0 ppm, nitrite 0 ppm. Specific species may have different requirements. Research your species before purchase.
How often should I perform water changes?
Perform 25-30% water changes weekly for maintained tanks. New tanks may need more frequent changes. Remove debris and uneaten food daily. Use a water test kit to monitor parameters.
Can I mix different species together?
Not all species are compatible. Research tank mates before purchasing. Some fish are aggressive, territorial, or eat smaller fish. Provide adequate space (1 inch of fish per gallon as a guideline).
What should I do if my fish get sick?
Look for symptoms like reduced appetite, unusual behavior, or visible spots. Isolate sick fish if possible. Perform 30% water change and maintain optimal conditions. Contact us for specific disease treatment recommendations.
How do I cycle a new tank?
Cycling establishes beneficial bacteria. The nitrogen cycle takes 4-6 weeks. Use fish food or ammonia to establish the cycle, or use filter media from an established tank. Test water regularly.
Account Management
How do I create an account?
Click "Register" at the top of the page. Enter your email, create a password, and provide required information. You'll receive an OTP verification code via email.
I forgot my password. What should I do?
Click "Forgot Password" on the login page. Enter your email address and follow the instructions sent to reset your password.
How can I update my profile information?
Log into your account and visit "My Profile" to update your name, email, phone number, and address. Changes take effect immediately.
How do I view my order history?
Log into your account and click "Orders" to view all past purchases, order status, tracking information, and invoices.
How do I delete my account?
Contact our support team to request account deletion. We may retain some information for legal or accounting purposes as required by law.
Can I unsubscribe from marketing emails?
Yes! Click the "Unsubscribe" link at the bottom of any promotional email, or manage preferences in your account settings.
Frequently Asked Questions
What is your privacy policy?
Read our Privacy Policy to understand how we collect, use, and protect your personal information.
What about cookies and tracking?
Review our Cookie Policy to learn about cookies, tracking technologies, and how to manage your preferences.
Are there any seasonal sales or discounts?
We regularly offer promotions and seasonal sales. Subscribe to our newsletter to stay updated on the latest deals and exclusive offers.
Do you offer gift cards?
Yes! Gift cards are available in various denominations and can be purchased on our website. They're perfect for aquatic enthusiasts!
Can businesses order wholesale?
We offer wholesale pricing for businesses. Contact our sales team at for wholesale inquiry and custom orders.
Do you have physical store locations?
Currently, we operate online. We're working to expand. Check back soon for information about upcoming store locations.